This Privacy Policy explains how MaidOnCall collects, uses, stores, processes, discloses, and protects your personal information. By using our Platform, you consent to the practices described herein. If you do not agree, please do not use the Platform.

1. APPLICABILITY AND SCOPE

This Privacy Policy applies to:

All Users (customers) who access, register on, or use the Platform;

All Experts (service providers) registered or listed on the Platform;

Any other individuals whose personal data is processed by MaidOnCall in connection with the Platform.

This Policy is published in compliance with:

The Information Technology Act, 2000;

The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules");

The Digital Personal Data Protection Act, 2023 (as notified and applicable);

All other applicable Indian laws relating to data protection and privacy.

2. DATA CONTROLLER

The data controller for the purposes of this Privacy Policy is:

MaidOnCall

Grievance Officer Email: help@maidoncall.in

WhatsApp: +91 99874 23697

Support Hours: Monday to Sunday, 10:00 AM – 6:00 PM IST

3. INFORMATION WE COLLECT

3.1 Personal Information You Provide

When you register, book a service, make a payment, or contact us, we may collect:

Full name, residential address, pin code, and city;

Mobile number and email address;

Gender and age (where relevant to service matching);

Household details such as number of occupants, rooms, pets, and service preferences;

Government-issued identification documents (for verification purposes, where required);

Payment-related information (processed via secure third-party payment gateways; MaidOnCall does not store full card details);

Information provided during customer support interactions, feedback, complaints, or reviews.

3.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

Device information (device model, operating system, unique device identifiers);

IP address, browser type, and browser version;

Location data (with your permission, for service matching and delivery);

Platform usage data (pages visited, features used, time spent, access timestamps);

App performance data, crash reports, and diagnostics;

Cookies, web beacons, and similar tracking technologies (see Section 7).

3.3 Information from Third Parties

We may receive information about you from:

Payment processors and financial institutions (transaction verification);

Third-party identity verification or background check services;

Social media platforms (if you use social login features);

Analytics and advertising partners.

3.4 Sensitive Personal Data or Information (SPDI)

MaidOnCall may process SPDI as defined under the SPDI Rules, including financial information (bank account or card details). Such information is collected only with your express consent and is processed with heightened security measures.

4. PURPOSES OF PROCESSING

MaidOnCall processes your personal data for the following purposes:

To create and manage your Account on the Platform;

To facilitate booking, matching, and delivery of Pro Services;

To process payments and issue invoices or receipts;

To verify your identity and prevent fraud, unauthorized access, or misuse;

To provide customer support, resolve disputes, and respond to enquiries;

To send transactional notifications, booking confirmations, and service updates;

To improve Platform functionality, user experience, and service quality;

To conduct analytics, trend analysis, and statistical research on an aggregated or anonymized basis;

To communicate promotional offers, new features, or service updates (with your consent, where required by law);

To comply with applicable laws, court orders, and regulatory requirements;

To protect the legal rights, safety, and interests of MaidOnCall, Experts, and Users.

5. SHARING AND DISCLOSURE OF INFORMATION

5.1 With Experts

We share relevant information (such as your name, address, contact number, booking details, and household information) with the Expert assigned to your Booking to enable service delivery.

5.2 With Service Providers and Partners

We share information with third-party service providers, technology partners, and consultants who assist in operating the Platform, processing payments, conducting background checks, providing analytics, or delivering customer support. Such third parties are contractually obligated to process data only for permitted purposes and to maintain appropriate security standards.

5.3 With Payment Processors

Payment information is shared with third-party payment processors solely for the purpose of processing and settling transactions.

5.4 With Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, or other governmental authorities:

If required by law or court order;

To enforce our legal rights;

To protect the safety and security of Users, Experts, or the public;

In connection with any criminal, civil, or regulatory investigation or proceeding.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of MaidOnCall's business or assets, your information may be transferred to the acquirer or successor entity, subject to this Privacy Policy.

5.6 Aggregated / Anonymized Data

MaidOnCall may share anonymized or aggregated data (which cannot identify you personally) with partners, researchers, or for public reporting purposes.

5.7 No Sale of Personal Data

MaidOnCall does not sell, rent, or trade your personal information to any third party for commercial purposes.

6. DATA SECURITY

MaidOnCall implements reasonable technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, misuse, or destruction. These measures include:

Encryption of data in transit using industry-standard protocols (SSL/TLS);

Access controls and authentication mechanisms for internal systems;

Regular security audits and vulnerability assessments;

Data minimization and access-on-need-to-know principles;

Secure third-party payment gateway integration (PCI-DSS compliant processors).

Notwithstanding the above, no internet-based platform can guarantee absolute security. MaidOnCall shall not be liable for:

Unauthorized access due to factors beyond its reasonable control;

Transmission errors or interception during data transfer;

Acts or omissions of third-party service providers.

You are responsible for maintaining the confidentiality of your Account credentials. Do not share your password with any third party.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Platform. We use cookies and similar technologies (web beacons, pixels, local storage) for the following purposes:

Essential Cookies: Necessary for the Platform to function (e.g., login session, cart);

Analytics Cookies: To understand how users navigate and use the Platform (e.g., Google Analytics);

Preference Cookies: To remember your settings and preferences;

Marketing Cookies: To deliver relevant advertisements and track campaign effectiveness (third-party).

7.2 Managing Cookies

You may configure your browser to reject cookies or notify you before accepting them. However, disabling essential cookies may impact your ability to use certain features of the Platform. Third-party cookies placed by analytics or advertising partners are governed by those parties' privacy policies.

8. DATA RETENTION

MaidOnCall retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Active Account maintenance and service delivery;

Legal, regulatory, tax, and compliance obligations;

Dispute resolution and enforcement of agreements.

Upon termination of your Account, personal data shall be deleted or anonymized within a reasonable period, except where retention is required by applicable law or ongoing legal proceedings.

Transaction records and financial data may be retained for a period of up to 3 years from the date of the transaction, or longer if required by any applicable law or ongoing legal proceedings.

9. YOUR RIGHTS

Subject to applicable law, you have the right to:

Access: Request a copy of the personal data MaidOnCall holds about you;

Correction: Request correction or update of inaccurate or incomplete personal data;

Deletion: Request deletion of your personal data (subject to legal retention obligations);

Withdrawal of Consent: Withdraw consent to processing at any time (where processing is consent-based), which may limit access to certain Services;

Data Portability: Request transfer of your personal data in a structured, machine-readable format (as applicable under law);

Objection: Object to processing of your personal data for direct marketing purposes;

Grievance Redressal: Lodge a complaint with our Grievance Officer (see Section 14).

To exercise any of the above rights, contact us at help@maidoncall.in. We shall respond within the timelines prescribed under applicable law.

10. CHILDREN'S PRIVACY

The Platform is not intended for use by individuals under the age of 18. MaidOnCall does not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under 18, we shall delete such data promptly. If you believe a minor has provided us with personal data, please contact us immediately at help@maidoncall.in.

11. THIRD-PARTY WEBSITES AND LINKS

The Platform may contain links to third-party websites, services, or applications. MaidOnCall is not responsible for the privacy practices, security, or content of such third-party platforms. We encourage you to read the privacy policies of any third-party sites you visit. Accessing third-party links is entirely at your own risk.

12. CROSS-BORDER DATA TRANSFERS

Your personal data is primarily stored and processed within India. In the event data is transferred to or processed in any jurisdiction outside India (e.g., by a third-party cloud service or analytics provider), MaidOnCall shall ensure adequate safeguards are in place in accordance with applicable law, including contractual obligations requiring the recipient to maintain data protection standards equivalent to those applicable in India.

13. CHANGES TO THIS PRIVACY POLICY

MaidOnCall may update or revise this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Any changes shall be effective immediately upon publication on the Platform. We will make reasonable efforts to notify you of material changes, including by in-app notification or email where applicable.

Your continued use of the Platform after any such change constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this Policy periodically.

14. GRIEVANCE OFFICER AND REDRESSAL

In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, grievances relating to this Privacy Policy may be directed to:

Grievance Officer – MaidOnCall

Email: help@maidoncall.in

WhatsApp: +91 99874 23697

Hours: Monday to Sunday, 10:00 AM – 6:00 PM IST

Response Timeline: Acknowledgement within 24 hours; resolution within 15 working days.

15. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.

16. ELECTRONIC RECORD

This Privacy Policy is an electronic record within the meaning of the Information Technology Act, 2000 and does not require any physical or digital signature.

CONSENT

By using the Platform, you confirm that: (a) you are above 18 years of age; (b) you have read, understood, and agreed to this Privacy Policy; and (c) your consent constitutes a legally binding agreement between you and MaidOnCall.

For all privacy-related queries: help@maidoncall.in

WhatsApp: +91 99874 23697  |  www.maidoncall.in

© 2026 MaidOnCall. All Rights Reserved.